Privacy Policy

Introduction

Welcome to 29bat. This Privacy Policy explains how 29bat ("we", "our", or "us") collects, processes, and protects the personal information of users who access our online casino and sports betting platform at https://29bat.club. We serve players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and we are committed to handling your data with the highest standards of care and transparency.

By creating an account or using any of our services — including cricket betting, live casino games, slots, crash games, and any other gaming products available on the 29bat platform — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

Information We Collect

In order to provide you with a safe, functional, and personalised gaming experience, 29bat collects the following categories of personal data:

• Identity data: full name, date of birth, national ID or passport number, and a selfie or document scan submitted for KYC verification.
• Contact data: email address, mobile phone number, and residential address (city or district within Bangladesh).
• Financial data: transaction records, জমা and withdrawal history, payment method identifiers (such as bKash account reference, Nagad wallet reference, Rocket account reference, or Upay account reference), and current account balance information.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation derived from your IP address.
• Usage data: game history, bet amounts, win and loss records, session duration, bonus usage, and any communication records between you and our support team.

We collect this information directly from you at registration and during account use, automatically through cookies and tracking technologies, and occasionally from third-party verification partners who assist with identity checks.

How We Use Your Information

29bat processes your personal data for specific, legitimate purposes. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely for the following:

• Account creation and management: verifying your identity, maintaining your player profile, and enabling you to use all platform features including cricket betting, live casino, and slots.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer methods available in Bangladesh, and maintaining accurate financial records.
• Regulatory compliance and fraud prevention: carrying out KYC checks, age verification (21+ only), anti-money-laundering procedures, and detecting suspicious activity to protect both you and the integrity of the platform.
• Customer support: responding to your queries, resolving disputes, and assisting with account-related issues via our support email.
• Service improvement: analysing usage patterns, game preferences, and platform performance metrics to improve the quality and range of our offerings.
• Promotional communications: sending you relevant bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and platform updates — but only where you have opted in to receive such communications.

Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

• Contractual necessity: processing required to fulfil the Terms and Conditions you agreed to when registering your account with 29bat.
• Legitimate interests: fraud detection, platform security, and improving our services in ways that do not override your fundamental privacy rights.
• Consent: where we send you optional marketing communications or use non-essential cookies, we do so only with your express consent, which you may withdraw at any time.

Sharing of Information

29bat does not sell your personal data. We may share your information with trusted third parties only in the following limited circumstances:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) for the sole purpose of completing your deposit or withdrawal transactions.
• Identity verification and KYC service providers who assist us in confirming player age and identity as required by responsible gaming standards.
• Technology and infrastructure partners (such as cloud hosting providers and cybersecurity services) who are contractually bound to process data only on our instructions and to maintain strict confidentiality.

We may also disclose information where required by applicable law or a valid order from a competent authority. In all other cases, your information remains strictly within the 29bat platform ecosystem.

Payment Data and Financial Privacy

29bat handles all financial transactions involving bKash, Nagad, Rocket, Upay, and bank-based methods with a high degree of caution. We do not store full card numbers or full mobile wallet PINs. Payment references and partial account identifiers are stored solely to reconcile transaction records and assist with any withdrawal queries you may raise.

All financial data is encrypted in transit using SSL technology and at rest using industry-standard encryption algorithms. Minimum deposit and withdrawal thresholds, as well as any applicable processing fees, are communicated clearly within the platform's cashier section.

Cookies and Tracking Technologies

29bat uses cookies and similar tracking technologies to ensure the platform functions correctly and to give you a smoother, more personalised browsing experience. The cookies we use fall into three main categories:

• Essential cookies: required for core platform functionality such as session management, login state, and secure payment page access. These cannot be disabled without impairing your use of the site.
• Analytics cookies: help us understand how users interact with different pages and features so we can improve navigation, game selection, and overall performance.
• Preference cookies: remember your language settings, display preferences, and other personalisation choices so you do not need to re-configure them on every visit.

You may manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect the functionality of the 29bat platform.

Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically: account data and financial records are retained for a minimum of five years following the closure of your account to comply with anti-money-laundering obligations; usage and game-history data may be retained for up to three years for analytical and dispute-resolution purposes; marketing preference data is retained until you withdraw consent.

After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Your Rights

As a user of the 29bat platform, you have the following rights regarding your personal data:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: subject to legal and regulatory obligations, you may request deletion of your personal data when it is no longer necessary for the original purpose of collection.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, such as while a correction request is under review.
• Right to withdraw consent: where our processing is based on consent (such as marketing emails), you may withdraw that consent at any time without affecting any prior processing that took place.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all valid data requests within 30 calendar days.

Security Measures

29bat employs a combination of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data transmitted between your device and our servers, secure and access-controlled server infrastructure, regular security audits and penetration testing, strict internal data access policies limited to staff who need the data to perform their role, and two-factor authentication options for user accounts.

Despite these safeguards, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected users as quickly as practicable in accordance with our legal obligations.

Age Restriction and Minors

29bat is strictly an adults-only platform. You must be 21 years of age or older to register an account and use any services on this site. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on our platform, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

Changes to This Privacy Policy

29bat reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 29bat platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 29bat handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text only — not a clickable link). Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond within 24 to 48 hours on business days.